Product Owner Core Competencies
Fundamentals of the Product Owner Role
Working with Stakeholders
Working with the Development Team
Product Ownership with Multiple Teams
Course Syllabus
Introduction to Service Management
Introduction to Service Management Lifecycle
Principles of IT Service Management
Objectives
IT Service Management Best Practices
Public and Proprietary Practices
Service Introduction
Service Management
Service Management Practice
Challenges in Service Management
Benefits of IT Service Management
Stakeholders in Service Management
Internal and External Customers
Internal and External Services
Process
Process Characteristics
Functions Related to Service Management
How Processes and Functions Operate
Roles in Service Management
RACI Model
Types of Service Providers
Supplier and Legal Agreements
Describling Purpose and Strategy
Product Strategy
Product Planning and Forecasting
Service Management Lifecycle
Objectives
Components of Service Management Lifecycle
Interactions in the Service Lifecycle
Relationship between Governance and ITSM
Validating Product Assumptions
Validating Product Assumptions
Introduction to Service Strategy
Service Strategy
Objectives
Service Strategy Overview
Service Strategy Processes
Types of Services
Service Strategy Customers and Users
Working with the Product Backlog
Differentiating Outcome and Output
Defining Value
Ordering Items
Creating and Refining Items
Service Strategy Concepts
Service Packages
Objectives
Service Utility and Warranty
Service Assets
Value Creation
Factors that Influence Customer Perception of Value
Customer Perception of Value
Business Outcomes
Business Case and Its Uses
Business Case Structure
Service Management Technology and Automation
Automation Benefits
Service Management Tools
Service Strategy Processes
Objectives
Demand Management Overview
Managing Demand for Services
PBA and UP
Service Portfolio Management Introduction
Service Portfolio Management Overview
Service Portfolio Components
Service Portfolio Management Process
Financial Management Overview
Financial Management Activities
Financial Management Benefits
Business Relationship Management Overview
BRM External and Internal Service Providers
Business Relationship Manager Responsibilities
Introduction to Service Design
Objectives
Service Design Overview
Service Design Overview
Roles in Service Design
Service Design Processes
Objectives
Service Catalogue Management Overview
Service Catalogue Management Two View Structure
Service Catalogue Management Three View Structure
Role of Service Catalogue Manager
Service Level Management Overview
Service Level Management Process Activities
Relationship between Service Catalogues and Agreements
Service Level Management Designing Sla Structures
Content Of An Sla
Service Level Management service Review
Service Improvement Program
Interfaces To Service Level Management
Supplier Management Overview
Supplier And Contract Management Information System
Supplier Management And Service Level Management
Supplier Categorisation
Role Of Supplier Manager
Capacity Management Overview
Capacity Management Process Activities
Sub Processes in Capacity Management
Capacity Management Capacity Plan
Availability Management Overview
Availability Management Expanded Incident Lifecycle
Concepts Related To Expanded Incident Lifecycle
Service Continuity Management Overview
IT Service Continuity Management lifecycle Activities
Overview,Framework
Design Coordination Overview
Design Coordination And Governance
Introduction to Service Transition
Service Transition
Objectives
Service Transition Overview
Configuration Item
Configuration Management System
Service Transition Processes
Change Proposal
Change Advisory Board
Change Manager Responsibilities
7 Rs of Change Management
Change Metrics
Service Transition Processes
Definitive Media Library
CMDB and DML
Secure Library and Secure Stores
SACM Logical Model
Relationship between CMDB, CMS and SKMS
Introduction to Release and Deployment Management
Types of Releases
Release and Deployment Approaches
Introduction to Knowledge Management
Data Information Knowledge Wisdom
Introduction to Change Management
Change Management Process Change Flow
Service Asset and Configuration Management
Release and Deployment Management Overview
Introduction to Continual Service Improvement
Introduction to Continual Service Improvement
Continual Service Improvement
Objectives
CSI Overview
Key Principles and Models
Objectives
CSI and Organisational Change
CSI Register
Service Measurement
CSI Monitor and Measure
Types of Metrics
CSI Measurement and Metrics
CSF and KPI Examples
CSI PDCA Deming Cycle
Seven-Step Improvement Process Overview
Seven-Step Improvement Process Scope
Seven-Step DIKW Model
CSI Model
Mohamed
Scrum Trainer
Mohamed is a certified professional with over 12 years of experience in their industry. He is also a Scrum domain working professional with several live projects that will be used throughout training sessions.
Certified Scrum Product Owner-CSPO Training in Hyderabad Key Skills
- Working with Stakeholders
- Service Management Lifecycle
- 7 Rs of Change Management
- CSI Measurement and Metrics
- Configuration Item
Advantages in TutorsBot
- Placement Team for Job Assurance to Course Enroller
- Professional Trainer from IT Industry
- Deidicated Support Team for Training and Development
- Practical Training Program includes Hand On Project Session
- More than 150 Subject Matter Expert Community
- Five Years of Training Services Provider
- Placed More than 850 Students
